1. Introduction
Aloha ("we," "us," or "our") operates a marketplace platform designed for Pi Network ("Pi") users. This Privacy Policy outlines how we collect, use, store, process, and protect your personal information when you use our services. By accessing or using Aloha, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller Information
Data Controller: Aloha
Email: privacy@aloha-pi.com
Data Protection Officer:Philipe Achille Villiers
3. Information We Collect
3.1 Information You Provide to Us
- Account Information: Pi username, Pi user ID, authorized and verified by Pi Network
- Transaction Information: Purchases, sales, payment data
- Communication Data: Emails, messages, support requests
- User Content: Listings, images, descriptions, reviews and other content you upload
3.2 Information Collected Automatically
- Usage Data: How you interact with our platform (pages visited, features used, time spent)
- Device Information: IP address, browser type, operating system
- Location Data: General location based on IP address (not precise GPS location)
- Cookies and Similar Technologies: Used for functionality, analytics, and service improvement
4. Legal Basis for Processing (GDPR)
We process your personal data on the following legal bases:
- Contract Performance: Processing necessary to provide you with our services
- Legitimate Interests: To improve our services, prevent fraud, and ensure platform security
- Legal Obligation: To comply with applicable laws and regulations
- Consent: Where we ask for your explicit permission to process specific data
5a. How We Use Your Information
- Service Provision: Facilitate marketplace transactions: authenticate users, process payments
- Personalization: Create profile on signup; Customize your experience and provide relevant recommendations
- Communication: Send notifications about transactions, updates, and respond to inquiries
- Security and Safety: Verify accounts, prevent fraud, and ensure platform integrity
- Analytics and Improvement: Analyze usage patterns to enhance our services
5b. How We DO NOT Use Your Information
- No brokerage: We do not pass any of your information to any other party for any other purpose than providing our services to you.
6. Data Sharing and Disclosure
- Pi Network: Information is shared with Pi Network for transaction processing
- Service Providers: Trusted third parties who help us operate our service (hosting, analytics, customer support)
- Legal Requirements: When required by law, legal process, or to protect rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When determining retention periods, we consider:
- Duration of your account activity
- Legal obligations
- Contractual requirements
- Industry standards
- Operational requirements
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence.
9. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your personal data
- Restriction: Limit how we use your data
- Objection: Object to certain types of processing
- Data Portability: Receive your data in a structured, machine-readable format
- Withdrawal of Consent: Withdraw previously given consent
To exercise these rights, please contact us at privacy@aloha-pi.com.
10. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our platform and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@aloha-pi.com
14. Supervisory Authority
If you are located in the European Economic Area and believe we are processing your personal data in violation of applicable law, you have the right to file a complaint with your local data protection authority.